Northwestern University

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Economics of Service Operations: Information, Simplified Controls and Omnichannel Services

Description:

In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...

Keyword:

Pricing in Queuing Systems, Strategic Queuing, Information Disclosure, Omnichannel Services, Digital Innovation, and Service Operations

Subject:

Management and Operations research

Creator:

Ghosh, Abhishek

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

10/07/2021

Date Created:

2021-01-01

Resource Type:

Dissertation

Alternate Identifier:

http://dissertations.umi.com/northwestern:15646 and etdadmin_upload_832994