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Filtering by: Keyword Digital Innovation Keyword Omnichannel Services Keyword Service Operations Subject Operations research

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1. Economics of Service Operations: Information, Simplified Controls and Omnichannel Services

Description:: In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...
Keyword:: Pricing in Queuing Systems, Strategic Queuing, Information Disclosure, Omnichannel Services, Digital Innovation, and Service Operations
Subject:: Management and Operations research
Creator:: Ghosh, Abhishek
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 10/07/2021
Date Created:: 2021-01-01
Resource Type:: Dissertation
Alternate Identifier:: http://dissertations.umi.com/northwestern:15646 and etdadmin_upload_832994