In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...
This dissertation is motivated by the decision process of the supply chain team of a major furniture retailer that delivers its products at the customer's home. In retail supply chains for companies offering home delivery services, demand surges are observed at the store level, which translate to a high volume...
The dissertation consists of three self-contained papers. In Chapter 1, we study the inventory management problem in a dual sourcing system, where there are two supply sources or modes with different sourcing costs and lead times. We provide closed-form solutions to a robust optimization model for inventory management in a...