Index Catalog // Arch : Northwestern University Institutional Repository

Description:: In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...
Keyword:: Pricing in Queuing Systems, Strategic Queuing, Information Disclosure, Omnichannel Services, Digital Innovation, and Service Operations
Subject:: Management and Operations research
Creator:: Ghosh, Abhishek
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 10/07/2021
Date Created:: 2021-01-01
Resource Type:: Dissertation
Alternate Identifier:: http://dissertations.umi.com/northwestern:15646 and etdadmin_upload_832994

Description:: This dissertation is motivated by the decision process of the supply chain team of a major furniture retailer that delivers its products at the customer's home. In retail supply chains for companies offering home delivery services, demand surges are observed at the store level, which translate to a high volume...
Keyword:: retail, home delivery, supply chain, customer behavior, demand information, and transportation
Subject:: Management, Transportation, and Operations research
Creator:: Boada-Collado, Pol
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 06/28/2021
Date Created:: 2021-01-01
Resource Type:: Dissertation
Alternate Identifier:: http://dissertations.umi.com/northwestern:15544 and etdadmin_upload_817419

Description:: The dissertation consists of three self-contained papers. In Chapter 1, we study the inventory management problem in a dual sourcing system, where there are two supply sources or modes with different sourcing costs and lead times. We provide closed-form solutions to a robust optimization model for inventory management in a...
Keyword:: Dual sourcing, Behavioral operations, Inventory management, Robust optimization, Field experiment, and Warehouse operations
Subject:: Management, Business administration, and Operations research
Creator:: Sun, Jiankun
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 02/12/2020
Date Created:: 2019-01-01
Resource Type:: Dissertation
Alternate Identifier:: etdadmin_upload_663394 and http://dissertations.umi.com/northwestern:14688

LIBRARIES | ARCH