Human communication has become increasingly reliant on systems made and managed by large technology companies like Google, Apple, Twitter, and Meta (formerly Facebook). These systems offer people many benefits, but they also present new challenges for society. In recent years, researchers, lawmakers, and journalists have suggested that large technology companies...
The production and spread of digital news involves a wide range of actors: journalists and the organizations that employ them, social media platforms, audiences, and myriad commentators, citizen journalists, bloggers, and other actors who contribute to the news ecosystem without inhabiting an official role. These actors interact in flexible, often...
Many computing technologies are primarily useful because of the existence of some set of data created by people, intentionally in some cases and unintentionally in others. For instance, technologies like search engines, recommender systems, classifiers, and language models are all dependent on digital records of things people have said, done,...
Public-facing data-driven technologies such as social media platforms and search engines rely on data producers, such as users and crowd workers, to be feasible and financially sustainable. Recently, it became clear that the goals of these data-driven technologies do not always align with those of the public, causing public backlashes...
Asymmetric relationships between creators and consumers in peer-produced knowledge repositories produce inequitable knowledge representation--or knowledge gaps. These gaps result in unequal access to information, and downstream technologies that leverage peer-produced data perpetuate these inequities. Effective knowledge gap identification represents a necessary first step towards equitable knowledge representation. However, while prior...
When first-year students begin college they are thrown into a new environment where they are expected to simultaneously perform academically, form new relationships, and become independent. Many students struggle with this transition; experiences of stress, anxiety, and depression are common. For the majority of residential college students this is their...
Millions of people freelance in the growing online gig economy, making it important to advance pay equity and support freelancers in earning their livelihoods online. Compared to offline employment, freelancing introduces at least two challenges that threaten freelancers’ ability to secure work and the equitability of the gig economy: 1)...
Social media and online forums provide spaces where people can gather beyond restrictions of geographic proximity. For some individuals with mental illness, these spaces are vital; providing outlets and communities where a multitude of experiences are accepted and understood, rather than judged against normative, often ableist standards. For nearly three...
Newcomers, or new members to organizations or professions, bring insights that are critical to the advancement of society. Yet newcomers often have low self-efficacy, or low beliefs in their abilities to achieve a task, which can impact performance and retention. Research suggests that self-efficacy can be developed through in-person social...
Responsiveness -- the time it takes for a message recipient to respond to a message -- has long been of interest to scholars in the fields of computer-mediated communication and human-computer interaction. It has been hypothesized that responsiveness is used to signal emotional information, and many empirical studies have demonstrated...