This dissertation explores how a nonprofit network orchestrator went through revolutionary change in response to the COVID-19 pandemic. Throughout data collection, the nonprofit sector grappled with uncertainties about the funding landscape (Batsell, 2020), how to deliver programming when in-person interactions were impossible (Warren, 2020), substantial job losses (Newhouse 2021a; Newhouse...
Every day, we communicate through computers on projects ranging from a group lunch order to booking a flight to learning critical medical information. And every day, we also miscommunicate through computers: We don’t pick up on an intentionally humorous response, or we miss the criticality of a request. This is...
Every day, we communicate through computers on projects ranging from a group lunch order to booking a flight to learning critical medical information. And every day, we also miscommunicate through computers: We don’t pick up on an intentionally humorous response, or we miss the criticality of a request. This is...
Facts are not enough! The more recent wave of science communication practices have been advocating for the death of the deficit model of science communication. This model notes that by possessing sufficient information, individuals will change their attitude and behavior to align with scientific facts. However, recent research has shown...
This dissertation describes three studies which develop a deeper understanding of both failure and performance in human service referral networks focusing on veterans. It draws on theories across network science, public administration, organizational communication, and technology design to explore three major questions: 1) how stakeholders in veteran care networks define...
This dissertation imagines the near future of teamwork, when AI agents will join teams,interacting, collaborating, and completing tasks as a team member. Broadly, I seek to answer the
questions: how do humans integrate a new AI teammate onto their team, and how does the AI
teammate’s function influence this integration...
Over the past decade as smartphones and wearable tracking devices have grown in popularity, more individuals have begun collecting their own health and behavioral data. Innovations in sensor technology now allow individuals to continuously collect data over long periods of time with minimal effort. As a result, more data has...
This dissertation explores the development of public access cable television programming made by and for LGBTQ people in New York City. Through archival research, interviews with the producers of these shows, and analysis of their content and textual features, I argue that LGBTQ public access programming reflected and amplified particular...
Popular and scholarly arguments state that uncivil discourse is bad for democracy because it hampers political trust and sharpens polarization. These same scholars see uncivil discourse as contrary to a good democratic society. However, their arguments could be overstated because incivility may be so contextual that elites can frame certain...
Depression is a challenging mental illness that requires individuals to manage their moods and emotions over time. While past mental health literature describes how individuals seek and share support on social media and within online communities, the ways that offline and one-on-one supportive interactions unfold is less clear. To address...