In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...
Knowledge combination is a fundamental component of technological invention, which is a driver of new economic opportunities and firm growth. Yet, evidence suggests that myriad organizational factors, including managers, weigh heavily on the ability of firms to productively use R&D capabilities. This dissertation argues that managerial attention plays an important...
This dissertation is motivated by the decision process of the supply chain team of a major furniture retailer that delivers its products at the customer's home. In retail supply chains for companies offering home delivery services, demand surges are observed at the store level, which translate to a high volume...
More than a quarter century of research finds that teams often fail to make high-quality decisions. This literature is based on observing team decisions in one-off decision making episodes, when in reality, most teams work together for an extended period of time, making repeated decisions together. Do teams improve or...
Interpersonal hierarchies are one of the most fundamental structures by which human interactions are organized (Yu & Kilduff, 2019), and dual-strategies theory suggests that humans navigate these hierarchies through the use of dominance (force and coercion) or prestige (display of valued traits to gain respect; Maner & Case, 2016). In...
People need to feel authentic at work, but authenticity is not always a priority in organizations. This dissertation shows feeling authentic is essential to feeling human. Chapter 1 provides an overview of research on authenticity and self-dehumanization, describing why feeling inauthentic leads to self-dehumanization. Chapter 1 empirically supports the association...
In this dissertation, I combine quasi-experiments and computational tools with large-scale data in new ways to address questions that revolve around the Matthew Effect of status. My dissertation is a collection of four empirical papers on status at both the organizational and the individual levels. I employ two distinct empirical...
In this dissertation I leverage new data from the global music recording industry to study the social foundations of creativity and the relationship between product novelty, gender, and commercial success. In Chapter 1, I investigate how different kinds of social connection influence the creation of novel cultural products. Using data...
The dissertation consists of three self-contained papers. In Chapter 1, we study the inventory management problem in a dual sourcing system, where there are two supply sources or modes with different sourcing costs and lead times. We provide closed-form solutions to a robust optimization model for inventory management in a...
In three empirical chapters, this dissertation examines the field of sustainability over time, specifically uncovering the processes by which contentious interactions between movements and organizations can shift to the development of shared meaning and the creation of new organizational positions. The dissertation utilizes the analyses strategies of text analysis, field...